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Customer Service Rep in Ottumwa, IA at Lineage Logistics

Date Posted: 5/3/2018

Job Snapshot

Job Description



About Lineage Logistics:

Lineage Logistics is a warehousing and logistics partner committed to delivering sophisticated, customized, and dependable cold chain solutions to leading food, retail, agriculture and distribution companies. We serve customers who put a premium on excellence and reliability to ensure our nation’s food supply is handled, stored and delivered safely and securely through the entire supply chain.

Your Career Starts Here!

Lineage is currently searching for a Customer Service Representative to join our growing team!

Experience as a CSR in the distribution or shipping/receiving industries is a PLUS.  The CSR is a critical position to our team’s success.  This position works with our customers on a daily basis, educating them on our processes and procedures to meet their needs.  The CSR navigates internal departments to deliver on business needs and requests.  In addition, the CSR responds to customer inquiries and handles complaints, issues, and concerns, in a prompt, courteous, and effective manner.

The ideal CSR will understand the Lineage approach to customer satisfaction and is capable of maintaining productive on-going relationships with our clients.  Lineage CSR team members are naturals at multi-tasking, organization and have a passion for problem solving.  This person will clearly exude a professional, positive attitude capable of dealing with basic as well as complex customer service issues.  

Duties and Responsibilities:

  • Communicates with customers by phone or in person.
  • Accepts and enters orders from faxed or emailed documentation.
  • Verifies schedule to ensure all orders have been scheduled correctly.
  • Verifies product availability on all orders and communicates product shortages to customer.
  • Generates all related paperwork required for customer orders, checking order for special requests and post inventory records.
  • Coordinates special requests with traffic and operations, expediting order as needed.
  • Traces orders as required and notify customers of any activity concerning account.
  • Verifies orders have been posted (finalized) on a daily basis.
  • Maintains reported OSD claims and completes weekly OSD logs.
  • Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Acts as liaison between operations and customer in managing account and account needs.
  • Prepares daily, weekly, and monthly reports for customer activities.

Work Environment:

  • Fast paced office setting connected to a warehouse environment.
  • Must be capable of multi-tasking and communicating with a variety of people and personalities.
  • Must be comfortable and confident with basic computer and phone skills.
  • Noise level varies and at times and can be loud.

Job Requirements

  • Associates Degree
  • EXCELLENT AND EFFECTIVE communication and time management skills.
  • One year experience in a warehouse, manufacturing or transportation environment
  • Knowledge in SAP and/or Warehouse Management System a bonus
  • Demonstrate a positive attitude while proactively handling client issues.
  • Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
  • Ability to plan and organize.
  • Disciplined self-starter.
  • Superior problem solving skills.
  • Ability to establish and maintain positive relationships with customer and team members.
  • Strong work ethic and thinking abilities.
  • Proven ability to use basic mathematical skills
  • Available to work occasional to frequent overtime. Could possibly include a Saturday or Sunday on rare occasions.
  • Ability to read and take direction in English
  • Strong computer skills with word and excel.

Lineage Team Members: 

  • Continually meet internal and external customer expectations through teamwork, respect and willingness to help and support others.
  • Demonstrate complete commitment to a culture of safety.  Promote a safe work environment through personal actions and identifying any safety concerns.
  • Treat all team members with a respect while demonstrating positive work attitude and leadership skills.
  • Take initiative to continually improve performance and work processes through feedback, problem solving and generating new ideas.
  • Work with a sense of urgency to complete tasks safely, effectively and efficiently.
  • Demonstrate excellent job performance in productivity, quality, safety, and attendance

Benefits:                                                                      
Lineage provides safe, stable, reliable work environments, competitive pay, excellent benefits, 401K, and Paid Time Off.

Successful candidates will be required to pass a post offer, pre-employment drug screen and background check.

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