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Customer Service Representative in Centralia, WA at Lineage Logistics

Date Posted: 5/5/2018

Job Snapshot

Job Description

Role Priorities

  1. Customer Relations
  2. Problem Resolution
  3. Time Management

Position Summary

The Customer Service Representative performs all customer service activities including but not limited to inquiries, processing orders, and handling special service requests and complaints, in a prompt, courteous, and effective manner.

Position Responsibilities

  • Provide timely and accurate information to incoming customer order status and product knowledge requests.
  • Process customer orders/changes according to established department policies and procedures.
  • Process orders and verify inbound receipts for accuracy. Run stock reports to check for product availability and accuracy of inventory records.
  • Assure proper and timely invoicing of accounts and verify computer generated invoices.
  • Perform other related duties as assigned by Supervisor.
  • Must address customer issues and ensure effective and long-term problem resolution.

Essential Skills and Experience

  • Time Management: the ability to organize and manage multiple priorities
  • Customer service system
  • Strong customer orientation
  • Excellent interpersonal and communication skills
  • High performance teams and a strong team player
  • Commitment to company values
  • Computer proficiency
  • 10 key experience

 Beneficial Skills and Experience

  • Customer service experience in warehousing, and/or logistics
  • Microsoft Word & Excel, Inventory Control system and software

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