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Information Systems Technical Analyst in Novi, MI at Lineage Logistics

Date Posted: 4/19/2018

Job Snapshot

Job Description



Job Description:

The Information Systems Technical Analyst provides in-house technical PC hardware and software support for associates a warehouse and office as well as across the enterprise. You will respond to user calls/trouble reports and personally visit associates to troubleshoot the nature of the problem and take the necessary course of action to resolve it. 

As the Information Systems Technical Analyst, you are responsible, dependable, and committed to building a long-term career. You must be a goal-driven team player with solid organizational skills and a keen attention to detail.

Essential Job Functions:

Specific duties in this role will include: 

  • Managing support issues of Operations Team and all Lineage locations
  • Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
  • Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software.
  • Tracking work via the Lineage ticketing system or project management system

Job Requirements

  • 3+ years of desktop support experience
  • 1+ years of customer service
  • Experience with Apple products and mobile device troubleshooting
  • Strong and positive customer service skills
  • 2-year IT degree or equivalent experience
  • Good verbal and written communication skills
  • Desire to take advantage of training and learning opportunities
  • Ability to function effectively in a fast-paced environment
  • Independent, self-starting attitude
  • A+ Certification, a plus
  • Hands on experience with PC operations, preferred

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